Customer Support stories - Page 5

Fergus joins forces with Smartly to offer New Zealand tradespeople seamless payroll solutions at no extra cost, easing administrative work and enhancing workflow efficiency.

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom’s Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

Ricoh has received Cisco's Gold Provider Partner status in the Asia-Pacific, underlining its expertise in managed services and digital transformation solutions.

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

Rimini Street’s CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Sophos names Teresa Anania as new Chief Customer Officer to advance customer and partner success initiatives, enhancing cybersecurity solutions and services.

Legacy systems are costing businesses nearly USD $3 million annually, reveals SnapLogic. The integration of GenAI promises to alleviate 25% of workloads.

Trust is paramount in the crypto world. Exchanges must earn it through robust security, user education, and transparency to ensure a safe investment environment.

Siemens has unveiled a new 6,000 sq metre Center of Competence for Data Centers in Chennai, India, targeting APAC's booming market projected to hit USD $75 billion by 2025.

Leaseweb has launched a cost-effective Public Cloud service that is 30% cheaper than competitors, offering flexible, transparent pricing and robust performance.