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Process automation stories

OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Today
Talkdesk report says AI adoption outpaces business gains
Digital Transformation

Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • Yesterday
Progress survey finds firms lose USD $60,000 yearly
Software-as-a-Service

Progress survey finds firms lose USD $60,000 yearly

Administrative work is draining profitability, with professional services firms in Australia, India and Singapore losing USD $60,000 a year each.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Apple's Unified Memory powers Kiraa AI's rapid automation
Software-as-a-Service

Apple's Unified Memory powers Kiraa AI's rapid automation

Australian firms can speed month-end processing from days to an hour by running Kiraa AI on Macs instead of costly cloud servers.

By Anthony Caruana • 4 min read • Yesterday
Aziro launches Aziron for governed enterprise AI tasks
DevOps

Aziro launches Aziron for governed enterprise AI tasks

It is aimed at firms that want AI agents to update records and trigger workflows without losing oversight or audit trails.

By Sean Mitchell • 4 min read • 2 days ago
Agiloft adds no-code contract management to Salesforce
Software-as-a-Service

Agiloft adds no-code contract management to Salesforce

Sales and legal teams can now handle contract requests inside Salesforce, with Agiloft aiming to cut manual tracking and data mismatches.

By Mark Tarre • 3 min read • 3 days ago
Google Cloud sets four rules for AI agent delegation
Data Protection

Google Cloud sets four rules for AI agent delegation

The guidance could help firms curb AI costs, protect sensitive data and reduce the risk of errors spreading through agent chains.

By Mark Tarre • 4 min read • 3 days ago
Kellton wins AI claims platform deal for US healthcare
Digital Transformation

Kellton wins AI claims platform deal for US healthcare

Fragmented healthcare claims workflows in the US are set to be replaced by a single AI platform, reducing manual processing and compliance risk.

By Sean Mitchell • 4 min read • 3 days ago
AgProcure wins Qlik award for contract analytics platform
Data Analytics

AgProcure wins Qlik award for contract analytics platform

The award underscores how AgProcure's automation could speed contract checks and reporting for retailers handling large volumes of purchasing data.

By Mark Tarre • 3 min read • 3 days ago

Stories from Other Regions

Process automation stories

iManage to launch governed AI legal platform in October
Data Protection

iManage to launch governed AI legal platform in October

Law firms and in-house teams are being promised AI that can use sensitive matter data without breaching permissions, audit trails or ethical walls.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Central Coast Council adopts Adobe tools in digital overhaul
Software-as-a-Service

Central Coast Council adopts Adobe tools in digital overhaul

Paper-heavy approvals and resident services should speed up as the council phases in Adobe software to cut delays, errors and privacy risk.

By Sean Mitchell • 4 min read • Yesterday
AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Yesterday
Cognida buys Automate platform to boost finance AI
Digital Transformation

Cognida buys Automate platform to boost finance AI

The deal gives Cognida a software foothold in finance automation as businesses demand AI tools that are auditable, controlled and accurate.

By Karen Joy Bacudo • 4 min read • Yesterday
Speedy Services launches AI academy with Multiverse
Digital Transformation

Speedy Services launches AI academy with Multiverse

The 13-month scheme aims to cut revenue leakage by 50% by automating admin and freeing depot staff for customer advice.

By Sean Mitchell • 4 min read • 2 days ago
Omniche targets hidden drain on workplace productivity
Digital Transformation

Omniche targets hidden drain on workplace productivity

Australian firms could reclaim staff time by trimming repetitive admin, with Omniche warning that many AI projects miss the real bottlenecks.

By Mark Tarre • 5 min read • 3 days ago
Blend says Autopilot cuts mortgage loan times by four days
Software-as-a-Service

Blend says Autopilot cuts mortgage loan times by four days

Borrowers could see faster approvals as live-use data showed loan-cycle times falling by up to four days and fulfilment costs dropping.

By Karen Joy Bacudo • 4 min read • 3 days ago
Tes launches cloud-based school timetabling software
Software-as-a-Service

Tes launches cloud-based school timetabling software

Schools can now build timetables in hours instead of spreadsheets, as Tes moves the annual planning task onto a cloud platform.

By Sean Mitchell • 4 min read • 3 days ago