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Process automation stories

Conexiom names product & marketing chiefs for AI push
Software-as-a-Service

Conexiom names product & marketing chiefs for AI push

The hires come as manufacturers and distributors demand AI tools that can be verified before they replace manual order and invoice processing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Candescent expands Google Cloud AI tie-up for banks
Software-as-a-Service

Candescent expands Google Cloud AI tie-up for banks

The expanded deal should help more than 1,300 banks and credit unions move AI from pilot projects into day-to-day banking systems.

By Karen Joy Bacudo • 4 min read • Last week
Diligent adds agentic AI to governance risk platform
Software-as-a-Service

Diligent adds agentic AI to governance risk platform

Risk and audit teams could cut days of manual reporting as the new tools automate assessments, evidence gathering and board updates.

By Sofiah Nichole Salivio • 4 min read • Last week
UK accountants plan to quit as advisory demand surges
Digital Transformation

UK accountants plan to quit as advisory demand surges

Pressure is mounting on UK firms as 43% of accountants say they plan to leave within a year amid surging demand for advice.

By Karen Joy Bacudo • 4 min read • Last week
Covee launches AI platform after USD $750,000 raise
Data Protection

Covee launches AI platform after USD $750,000 raise

Smaller insurance brokers could win larger corporate accounts as the platform cuts renewal work from more than 30 hours to under two.

By Karen Joy Bacudo • 3 min read • Last week
UiPath named Gartner IDP leader for second year running
Document Management

UiPath named Gartner IDP leader for second year running

The recognition underscores how document processing now sits at the centre of enterprise AI, as firms seek reliable data to automate workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
ABBYY named leader in Gartner's IDP market assessment
Software-as-a-Service

ABBYY named leader in Gartner's IDP market assessment

Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Airrived launches observability for enterprise AI agents
Data Protection

Airrived launches observability for enterprise AI agents

As firms scale autonomous AI, Airrived's new control layer aims to expose agent ownership, permissions, data use and costs.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google Cloud & Accenture launch Gemini Enterprise group
Digital Transformation

Google Cloud & Accenture launch Gemini Enterprise group

A 1,000-person engineering push aims to help firms shift Gemini Enterprise from small pilots to company-wide AI deployment.

By Sofiah Nichole Salivio • 4 min read • Last week
Salesforce launches AI agents for business workflows
Digital Transformation

Salesforce launches AI agents for business workflows

Businesses will be able to automate sales, support and back-office tasks as Salesforce rolls out role-specific AI agents with built-in controls.

By Sean Mitchell • 4 min read • Last week
DocuWare prepared for launch of new interface, IDP, AI tool
Software-as-a-Service

DocuWare prepared for launch of new interface, IDP, AI tool

Existing customers will get the redesigned platform free as DocuWare readies AI-driven document search and extraction tools for autumn.

By Jake MacAndrew • 3 min read • Last week
BRKZ raises USD $31m to expand AI procurement platform
Software-as-a-Service

BRKZ raises USD $31m to expand AI procurement platform

The Riyadh construction tech group plans to use the cash to widen Saudi and Gulf expansion, as contractors seek faster materials procurement.

By Sofiah Nichole Salivio • 5 min read • Last week
Your AI Scaling Problem is Actually a RAG Problem
Digital Transformation

Your AI Scaling Problem is Actually a RAG Problem

Messy PDFs and weak extraction are quietly undermining enterprise AI, driving hallucinations, rework and stalled projects at scale.

By John Knisley • 5 min read • This month
Google named Gartner leader in enterprise AI assistants
Software-as-a-Service

Google named Gartner leader in enterprise AI assistants

The accolade could help Google win larger corporate contracts as businesses judge enterprise AI assistants on governance, integration and costs.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Process automation stories

Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • Last week
Slalom wins Salesforce award for Pets at Home AI work
Digital Transformation

Slalom wins Salesforce award for Pets at Home AI work

Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.

By Sean Mitchell • 4 min read • Last week
UST named Workato platinum partner for AI orchestration
Digital Transformation

UST named Workato platinum partner for AI orchestration

The tie-up gives both firms a stronger pitch to enterprises struggling to connect legacy systems, data and AI workflows across operations.

By Sean Mitchell • 4 min read • Last week
Finofo adds expense & purchasing tools to platform
Software-as-a-Service

Finofo adds expense & purchasing tools to platform

Finance teams can now handle invoices, expenses and purchase orders in one workflow, while keeping existing cards, banks and ERPs.

By Karen Joy Bacudo • 4 min read • This month