TelcoNews New Zealand - Telecommunications news for ICT decision-makers
New Zealand

Viber Stories

Kiwi Stories

Viber stories

Android App of the Week – Viber
Apple

Android App of the Week – Viber

The more free NZ to NZ texts we get for our phones, the more stingy we seem to get when it comes to paying for texting and calling overseas.

By Staff Writer • 2 min read • Fri, 10th Aug 2012

Global Stories

Viber stories

Allianz Partners teams up with Travelgoogoo on eSIMs
Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Kudosity launches RCS beta testing in the Asia Pacific
Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024
Squire Technologies launches Mirus, a game-changer in mobile communication
Firewalls

Squire Technologies launches Mirus, a game-changer in mobile communication

Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.

By Imee Dequito • 3 min read • Fri, 27th Oct 2023
Social media platforms causing VoIP revival
Unified Communications

Social media platforms causing VoIP revival

In the age of hyper connectivity, VoIP is enjoying a very mainstream renaissance across business and consumer usage.

By Shannon Williams • 3 min read • Fri, 14th Aug 2015
Wave of consolidation will occur in social messaging in 2014
Facebook

Wave of consolidation will occur in social messaging in 2014

Industry shifts loom as analysts predict a surge in social messaging consolidation in 2014, fuelled by key acquisitions.

By Staff Writer • 4 min read • Sat, 12th Apr 2014

Stories from Other Regions

Viber stories

Dedoco unveils AI platform Ping to protect consumers from scams
Advanced Persistent Threat Protection

Dedoco unveils AI platform Ping to protect consumers from scams

Singapore-based Dedoco's AI platform, Ping, aims to protect consumers from online scams, enhancing trust and security in business communications.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023