Fujitsu appoints Jo Healey to head customer strategy in Oceania

Fujitsu has announced the appointment of Jo Healey as Vice President and Head of Customer for New Zealand and Australia.

Jo Healey re-joins Fujitsu, where she previously held leadership roles from 2006 to 2014, including Managing Director in New Zealand. In her prior tenure, she exceeded financial targets and expanded the company's presence in the New Zealand market.

The company stated that Healey's appointment reflects its commitment to addressing customer challenges by simplifying operations and driving digital transformation across the region. Her leadership is expected to enhance experiences for customers in both business and government organisations.

With over 25 years of experience in sales, customer experience, partnerships, and marketing, Healey has held senior roles at several technology firms, including Kyndryl, Capgemini, Dimension Data NZ, and IBM. Her experience in the technology sector and familiarity with Fujitsu's operations are cited as key factors in her return.

Leadership perspectives

Peter Grassi, CEO of Fujitsu in Oceania, said: "Jo's previous contributions to Fujitsu were significant, and we're confident that her expertise and renewed perspective will be crucial in helping us deliver innovative solutions and exceptional experiences that empower our customers to thrive in the digital age. This ultimately contributes to a more connected and prosperous society."

As Vice President and Head of Customer, Healey is tasked with developing a customer-centric strategy aimed at accelerating digital transformation in both New Zealand and Australia. This remit includes strengthening relationships with existing clients and identifying new opportunities for business growth.

Approach to customer relations

Jo Healey, VP and Head of Customer of Fujitsu in Oceania, said. "It's great to be rejoining Fujitsu at such a pivotal time. Having previously been Managing Director of Fujitsu in New Zealand, I have a strong understanding of the company's values and ambitions. I look forward to working closely with the team to build stronger customer relationships, drive innovation, and deliver tangible business value in New Zealand and Australia. By focusing on understanding and addressing our customers' unique challenges, we can unlock new opportunities for growth and create a positive impact on their businesses and the communities they serve."

Healey's appointment is viewed within Fujitsu as a strategic move to respond more effectively to customer needs by leveraging her past experience and industry connections. She is expected to play a central role in advancing the company's digital transformation initiatives, with an emphasis on practical solutions and improved service delivery across the region.

Fujitsu's leadership highlighted that the company's priorities include simplifying customer interactions and creating opportunities for development within both public and private sectors. The appointment comes as Fujitsu continues to focus on evolving its support for Australian and New Zealand organisations adapting to changes in technology, markets, and community expectations.

Fujitsu operates in the digital experience sector, supporting customers in their technology strategies and the implementation of new digital tools and workflows across diverse industries.