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Business communications stories

Odigo acquisition boosts ALE Connect hybrid CCaaS push
Unified Communications

Odigo acquisition boosts ALE Connect hybrid CCaaS push

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

By Sean Mitchell • 4 min read • Tue, 16th Dec 2025
ReveNet: APAC SMS revenue at risk without urgent operator action
Unified Communications

ReveNet: APAC SMS revenue at risk without urgent operator action

ReveNet warns APAC's USD $55bn A2P SMS revenue faces steep decline without urgent operator action to tackle rising costs, fraud, and fragmented regulation.

By Melvin Hipolito • 4 min read • Thu, 11th Sep 2025
Email remains top vulnerability for sensitive data, report finds
Data Protection

Email remains top vulnerability for sensitive data, report finds

Email remains the greatest risk for sensitive data breaches, with 90% of business communications exposed, warns Kiteworks' 2025 security report.

By Shannon Williams • 4 min read • Wed, 10th Sep 2025
Klearcom automates global number testing for United World Telecom
Customer Experience

Klearcom automates global number testing for United World Telecom

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Apogee brings managed IT services to UK charities via CBG deal
Cybersecurity

Apogee brings managed IT services to UK charities via CBG deal

Apogee joins Charities Buying Group to offer managed IT services, helping UK charities improve tech access and reduce costs through collective purchasing.

By Kaleah Salmon • 3 min read • Mon, 25th Aug 2025
Apogee selected to deliver IT & telecoms for charity sector
Advanced Persistent Threat Protection

Apogee selected to deliver IT & telecoms for charity sector

Apogee has been chosen as the IT and telecoms partner for the Charities Buying Group, enhancing managed services for UK non-profits across the sector.

By Jed Nykolle Harme • 3 min read • Thu, 21st Aug 2025

Stories from Other Regions

Business communications stories

Gamma unveils GammaUCX to unify cloud voice estates
Unified Communications

Gamma unveils GammaUCX to unify cloud voice estates

Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025
The Great British switch-off: Why UK SMEs need to future-proof their communications
Unified Communications

The Great British switch-off: Why UK SMEs need to future-proof their communications

With the UK's PSTN network ending in 2027, over 5.5 million SMEs must urgently switch to digital communications to avoid disruption and boost resilience.

By Ollie Newby • 4 min read • Mon, 24th Nov 2025
Spain leads unified communications surge as EU market grows
Unified Communications

Spain leads unified communications surge as EU market grows

Spain leads the EU unified communications surge with a 104% revenue rise, driven by education demand and renewed projects as the market grows in Q4 2025.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Email breaches cost Australian firms AUD $436,307 on average
Firewalls

Email breaches cost Australian firms AUD $436,307 on average

Australian firms face average costs of AUD $436,307 from email breaches, with slow responses increasing ransomware risks, says Barracuda report.

By Melvin Hipolito • 3 min read • Thu, 30th Oct 2025
Gamma & Crexendo partner to boost global UCaaS through OCI
Unified Communications

Gamma & Crexendo partner to boost global UCaaS through OCI

Gamma and Crexendo have teamed up to offer global UCaaS solutions via Oracle Cloud Infrastructure, easing international expansion for service providers.

By Catherine Knowles • 4 min read • Thu, 30th Oct 2025
Wavenet & 8x8 join forces to enhance enterprise communications
Unified Communications

Wavenet & 8x8 join forces to enhance enterprise communications

Wavenet partners with 8x8 to deliver advanced enterprise communications, enhancing customer engagement and digital collaboration across Europe.

By Kaleah Salmon • 3 min read • Fri, 24th Oct 2025
Zoom Phone surpasses 10 million seats as AI drives growth
Unified Communications

Zoom Phone surpasses 10 million seats as AI drives growth

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
AI adoption rises among UK small businesses, boosting efficiency
EduTech

AI adoption rises among UK small businesses, boosting efficiency

A survey reveals 57% of UK small businesses use AI to boost efficiency, with 84% seeing it as beneficial rather than a threat to growth and operations.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
RingCentral, NiCE extend partnership to boost enterprise CX
Unified Communications

RingCentral, NiCE extend partnership to boost enterprise CX

RingCentral and NiCE have extended their partnership to enhance AI-driven communications and contact centre solutions for enterprises in Australia and globally.

By Jed Nykolle Harme • 4 min read • Sat, 9th Aug 2025
US financial firms face rising USD $232,000 costs for mobile compliance
Data Privacy

US financial firms face rising USD $232,000 costs for mobile compliance

US financial firms face rising costs averaging USD $232,000 annually due to mobile compliance challenges and false positive inefficiencies, study finds.

By Shannon Williams • 3 min read • Thu, 7th Aug 2025
Optus partners with Dicker Data to expand mobile services reach
Mobile Device Management

Optus partners with Dicker Data to expand mobile services reach

Optus has partnered with Dicker Data to offer mobile fleet solutions via Dicker Data's network, boosting connectivity for Australian businesses.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025