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Call Recording Stories - Page 2

Global Stories

Call Recording stories

Simwood links WhatsApp voice with global carrier tools
Unified Communications

Simwood links WhatsApp voice with global carrier tools

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

By Mark Tarre • 4 min read • Wed, 7th Jan 2026
Samsung reveals One UI 7 beta with AI & security boosts
Data Privacy

Samsung reveals One UI 7 beta with AI & security boosts

Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.

By Kaleah Salmon • 2 min read • Wed, 11th Dec 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Tollring launches Record AI, a game-changer in cloud call recording
Risk & Compliance

Tollring launches Record AI, a game-changer in cloud call recording

Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.

By Kaleah Salmon • 3 min read • Wed, 8th May 2024
Access4 unveils Flex solution for Microsoft Teams integration
Unified Communications

Access4 unveils Flex solution for Microsoft Teams integration

Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.

By Catherine Knowles • 3 min read • Mon, 15th Apr 2024
VXT's new AI platform revolutionises communication for law firms
Unified Communications

VXT's new AI platform revolutionises communication for law firms

VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.

By Tom Raynel • 4 min read • Wed, 20th Mar 2024
Utilising AI voice technology to exceed Australian customer demands
Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024
Putting all your eggs in one communication basket is never a good idea
Customer Relationship Management

Putting all your eggs in one communication basket is never a good idea

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

By Peter Hughes • 3 min read • Mon, 5th Feb 2024
Tollring to launch AI-powered cloud call recording solution, Record AI
Unified Communications

Tollring to launch AI-powered cloud call recording solution, Record AI

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023
Amazon Connect adds Generative AI features to enhance CX
Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Stories from Other Regions

Call Recording stories

Kerv launches Guardian Assurance to enhance compliance recording
Unified Communications

Kerv launches Guardian Assurance to enhance compliance recording

Kerv has launched Guardian Assurance to help regulated firms like financial and legal services improve compliance and recording of communications.

By Shannon Williams • 3 min read • Fri, 8th Aug 2025
Complementary collaboration: why partners need to do more with unified communications
Unified Communications

Complementary collaboration: why partners need to do more with unified communications

UK partners in unified communications can boost value by enhancing Microsoft Teams and Webex with advanced features, driving collaboration and revenue growth.

By Matthew Worboys • 5 min read • Fri, 11th Jul 2025
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
Tollring pairs with PingCo to boost Microsoft ecosystem services
Data Analytics

Tollring pairs with PingCo to boost Microsoft ecosystem services

In a strategic global alliance, data visualisation provider Tollring enhances the Microsoft ecosystem offerings of Australian service provider PingCo with its powerful call analytics and recording services.

By Kaleah Salmon • 3 min read • Tue, 19th Mar 2024
Redefining profit strategies in Australia: The impact of voice technology
Customer Experience

Redefining profit strategies in Australia: The impact of voice technology

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

By Aparna Gray • 4 min read • Tue, 27th Feb 2024
How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024
Call data: Australian businesses' overlooked tool for superior CX
Customer Experience

Call data: Australian businesses' overlooked tool for superior CX

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

By Matt McCormack • 3 min read • Thu, 15th Feb 2024
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Customer Experience

UK firms unprepared for 2025 Public Switched Telephone Network shutdown

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024