Customer service stories - Page 37

The report singled out online retailer Mighty Ape as having the best digital experience among all brands with a score of 35.

​Hitachi has announced the development of active-learning dialogue-data based AI technology to its human symbiotic service robot.

The New Zealand telecommunications sector is actively addressing customer service gaps through a series of initiatives led by the Telecommunications Forum.

Frankie will be able to provide instant responses to a variety of common enquiries to nib's new product range including benefits available.

Christchurch's Connexionz boosts US presence, opens new California office amid growing demand for smart transport solutions.

Today's workers want a device that is every bit as contemporary and easy to use as the smartphone they use every day.

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

AI technologies are becoming increasingly sophisticated, and can add immense value to organisations — but they are by no means foolproof.

Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context.

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

Unlimited Internet has established a Customer Service Centre in Palmerston North from where it will grow its customer base further throughout NZ.

They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

Companies may have little insight into why one individual may outperform another or how to provide effective feedback that will improve performance.

MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.

Get insights on how to empower your team to deliver exceptional customer experiences in Fuji Xerox's Customer Experience report.

The latest Consumer NZ survey on NZ telcos has revealed Kiwis aren't to happy when it comes to customer service.

Spark mobile and broadband services were down on Sunday, with widespread outages impacting some customers across the country.

The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.

Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.