Customer service stories - Page 23

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

ROCPAC International relocates to Mangere, partnering with Supply Chain Solutions to bolster service delivery and operational efficiency near Auckland Airport.

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

Electronics retailer enjoys an earnings increase of 11% and expects more of the same through the remainder of this year and the next.

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.

Symantec last night announced the winners of the 2013 Pacific Partner Awards at an exclusive dinner and awards ceremony.

New study funds that more than one in two employers across New Zealand are experiencing difficulty finding staff with the right skills.

Following a week of playing catch-up to rival Vodafone, Telecom looks ahead by hiring new chief financial officer.

FrontRange promotes Steve Lindeman to chief customer officer, a new role focused on enhancing the customer experience for their 15,000 global clients.

Potential safety hazard where the internal lithium-ion rechargeable battery may overheat and pose a fire risk to customers.

NAB raises the bar with a high-tech Social Media Command Centre, aiming to revolutionize customer service in the digital age.