Customer service stories - Page 24
Microsoft: 12 reasons company's use Microsoft Dynamics
Fri, 23rd Nov 2012
#
customer service
#
microsoft dynamics
#
microsoft
During Microsoft's ReImagined event, the software manufacturer outlined why Microsoft Dynamics can drive revenue and serve customers.
Surviving the ultimate disaster: Data loss
Mon, 1st Oct 2012
#
storage
#
virtualisation
#
dr
Remember to include data recovery when you’re selling disaster recovery, reminds Adrian Briscoe, Kroll Ontrack general manager, APAC.
Zendesk's fresh funding fuels cloud-based apps
Thu, 20th Sep 2012
#
cx
#
martech
#
customer service
Cloud-based software provider receives $60m to drive customer service revolution, accelerate technology innovation and continue global expansion.
Kroll Ontrack aims to double NZ resellers by 2013
Tue, 4th Sep 2012
#
encryption
#
it automation
#
kroll ontrack
Data recovery provider believes new appointments and use of its online portal will help double partners across New Zealand over the next six months.
IRD to move with tech times
Fri, 24th Aug 2012
#
ird
#
customer service
#
digital revolution
New IRD chief aims to bring tax into the digital age by replacing the 20 year computer system for Inland Revenue.
New solution for mobile customer service
Mon, 18th Jun 2012
#
crm
#
martech
#
interactive intelligence
Interactive Intelligence unveils Interaction Mobilizer, enabling firms to offer branded customer service apps for a seamless experience.
Interactive Intelligence takes customer service mobile
Thu, 10th May 2012
#
uc
#
crm
#
martech
New software platform aims to help businesses enable self-service while offering easy transitions to contact centre assistants.
Kiwi startup looks to make reviews matter
Wed, 14th Mar 2012
#
partner programmes
#
customer service
#
2review
How many online critiques have you read that turned out to be wildly off the mark? 2review founder Mark Thomas thinks there's a better way.
How to get the most out of partner programmes
Fri, 2nd Mar 2012
#
martech
#
crm
#
partner programmes
The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.
VoIP’s opportunities
Wed, 1st Feb 2012
#
crm
#
uc
#
martech
With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.
Reaching inward to improve customer service
Wed, 1st Feb 2012
#
uc
#
crm
#
martech
In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
#
nz
#
support
#
customers
New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.
Leading with innovation
Thu, 1st Dec 2011
#
uc
#
hybrid & remote work
#
contact centre
In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils’ adaptive call centre earned the 2011 Initiative of the Year award.
Two thirds of SMBs not happy with IT customer service
Fri, 23rd Sep 2011
#
crm
#
martech
#
smb
Two-thirds of SMBs in ANZ report dissatisfaction with IT customer service, feeling sidelined by providers favouring larger enterprises.
eCommerce: integrate or perish
Mon, 5th Sep 2011
#
features
#
websites
#
cloud services
In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.
The customer service balancing act
Mon, 15th Aug 2011
#
crm
#
martech
#
nz
In NZ, 1 in 5 face poor telco service, highlighting the challenge businesses face in offering effective customer support while managing costs.
Mobiles, social media key for customer communications
Thu, 28th Jul 2011
#
uc
#
social media
#
nz
Kiwi businesses urged to leverage mobile and social media as 70% of New Zealanders now use social platforms and 36% access the internet via mobile devices.
Multi-channel approach
Fri, 1st Jul 2011
#
crm
#
uc
#
martech
NZ businesses lag in social media for customer service, with <16% offering it, despite high user interest. Dr Catriona Wallace urges careful adoption.
Net24 sells Cables Direct operation
Mon, 13th Jun 2011
#
nz
#
websites
#
cloud services
TechDay spoke with Jon Tyce of Accounting Direct about the company's recent acquisition of the business from Net24.
Sir Richard Branson to speak at MS partner meet
Fri, 10th Jun 2011
#
microsoft
#
customer service
#
entrepreneurship
Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.