Customer service stories - Page 25

Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.

Juniper Networks welcomes Mark Iles as VP for Australia and NZ, aiming for a customer service-driven approach to bolster its market lead.

Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.

NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.

Apple’s iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.

Is your 0800 call wait costing more than you think? Absences in NZ call centres could inflate your phone bill dramatically.

Telcoinabox invests USD $2 million to centralise its support operations in Sydney, aiming for a 25% increase in service providers and greater efficiency.

Hitachi picks ex-Sun Storage and Systems Sales Specialist, Paul Lewer (pictured), to head up New Zealand sales.

Small business owners are still missing opportunities to get customers through using social media, according to a new study in the US.

Twitter is testing new features for businesses, including the ability to accept direct messages from anyone, according to Mashable.

The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.

Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.

Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.

In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.

Mainfreight has overhauled its entire IT environment in China and Hong Kong and deployed a virtualisation solution from Citrix which supports 160 users.

Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.

Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.

Customer satisfaction is key to long-term business success. Discover why top companies focus on superior service over price cuts. Learn how to get started.

Union protesters disrupt Telecom AGM over Visionstream's new employment model; Northland customers face two-week delays for fault repairs, Auckland three days.

Economic indicators may have taken a turn for the worse but that’s no reason for it to affect the quality and best practice of the channel.