The Ultimate Guide to Unified Communications
A curated Kiwi edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Kiwi Unified Communications News
Regional stories with direct local relevance
The smartest AI will help us use less, not just do more
The technology's next test is whether it can cut energy use and waste as firms face growing pressure to deploy AI more responsibly.
New Zealand firms turn to AI for productivity gains
Pressure to lift output is pushing Kiwi businesses to embed AI in daily communications, with labour productivity up to 40% below peers.
Digital Island, RingCentral bring agentic voice AI to NZ
New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.
One NZ, 2degrees plan shared mobile network business
Customers could see faster upgrades and lower duplication costs as regulators weigh a joint mobile network venture that may reshape New Zealand telecoms.
2degrees opens Marton satellite station for smartphone tests
Customers in remote parts of New Zealand may soon get voice, data and messaging on ordinary smartphones, after tests using AST SpaceMobile's network.
Spark mobile revenue returns to growth as dividend rises
Higher cash generation allowed Spark to lift its full-year payout to 16 cents a share as mobile service revenue returned to growth.
Analyst Insights
Research and market analysis connected to Unified Communications
FedEx study sees Asia Pacific semiconductor expansion
Ericsson launches NetCloud Private for regulated users
Digital Island, RingCentral bring agentic voice AI to NZ
Application modernisation services market set to soar
Dell launches 43-inch 4K huddle conferencing monitor
Featured News
Logitech makes largest B2B move yet with Rally Bar 2
The Swiss group is betting on extra processing power and AI-ready features to keep enterprise meeting rooms usable for longer.
Logitech blends style, work practicality with Zone Vibe Pro
Hybrid workers will soon be able to effortlessly swap between calls and music without changing headsets, as Logitech's new model lands in October.
Reviews
Hands-on review: Oppo Reno 16 Pro 5G balances style
Hands-on review: Asus RT-BE58 Go dual-band travel router/range extender
Hands-on review: Dynabook Z40L-N business laptop
Hands-on review: Apple iPhone 17e tested and assessed
Hands-on review: Samsung Galaxy A57 5G smartphone
Hands-on review: Samsung Galaxy A17 5G smartphone
Hands-on review: Dell Pro Plus Wireless Speakerphone
Hands-on review: Yealink WH64 Hybrid Dual UC DECT wireless headset
Expert Columns
The smartest AI will help us use less, not just do more
Asia Pacific's next chapter of digital growth will be defined by trust, resilience and sovereignty
AI in action: From conversations to real business outcomes
Enterprise leaders seek clarity over complexity in AI
Navigating Asia's Digital Infrastructure: The Strategic Role of Hong Kong in Global Cloud and AI Expansion
Completing the 5G journey: Why APAC's 6G ambition depends on what we do next
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Don't rule yourself out of a career in STEM
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
Interviews
Interviews and video coverage from the network
Recent Unified Communications News
Luware launches NimbusOne after Microsoft certification
Certified by Microsoft, the new client lets contact centre agents stay in Teams or work in CRM tools, reducing switching and support burdens.
MWC27 Barcelona to add new automotive, health zones
Attendees will see connectivity pushed into new sectors as dedicated automotive, health and aviation zones join the Barcelona show in 2027.
Crestron launches Collab Compute in India at InfoComm
India's corporate meeting-room upgrades may get simpler as the platform is tailored for Teams Rooms and Zoom Rooms deployments.
Jabra launches retail headset & cloud management platform
Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.
Accenture launches Construct for capital project services
The move targets a USD $260 billion market as owners seek one partner to cut delays, overruns and accountability gaps on major projects.
Ray White upgrades contact centre with AI oversight
Supervisors can now target call reviews and coaching more quickly as the 110-agent unit adds transcripts, scorecards and compliance tools.
Accenture launches Construct for global capital projects
Greater scrutiny will follow major infrastructure programmes as Accenture combines 5,000 specialists into a new capital projects unit.
Airspan acquires Cambium fixed wireless lines & staff
The deal broadens Airspan's reach in fixed wireless and brings more than 135 employees, with no financial terms disclosed.
VNPT picks RADCOM for roaming assurance in Vietnam
The switch should give the state-owned carrier faster roaming fault detection and better visibility for its 30 million subscribers.
Google Cloud outlines AI framework for telecoms networks
Operators could use the new framework to spot faults faster, test changes safely and automate telecoms network decisions as complexity rises.
GSMA warns rising handset costs could widen AI divide
Billions already within coverage risk missing AI-era services as entry-level smartphones become less affordable in low-income markets.
Caller ID spoofing warning as phone security evolves
Businesses risk being misled into revealing information unless phone systems can verify caller identity across increasingly complex cloud-linked networks.
Tech Mahindra unveils telco architecture for AI rollouts
AI pilots in telecoms often stall before production, as fragmented data and legacy systems hinder operators' attempts to automate core operations.
NGMN backs MRSS as baseline for 5G-to-6G migration
Operators want to avoid costly 6G roll-outs, with NGMN saying any migration path must minimise hardware changes and complexity.
Totogi Ontology goes live in seven telecoms deployments
Telecoms operators are using the software to cut outages, alarm noise and order failures after live trials expanded across five continents.
Apple unveils iPhone 18 Pro with variable aperture
The top-end iPhone range gains AI features and a variable-aperture camera, as Apple targets better photos, battery life and performance.
Apple unveils iPhone Duo, its first foldable phone
Apple is entering the foldable market with a dual-screen handset that adds split-screen multitasking and starts at AUD $3,499.
AnywhereNow teams with Meridian IT on Microsoft Teams
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Epiris agrees GBP £1.015 billion cash deal for Gamma
Shareholders are being offered a 53% premium as the private equity firm's bid values the communications provider at GBP £1.079 billion.
Samsung unveils Galaxy S26 FE with AI & camera boost
The handset enters a crowded premium market in Australia with seven years of updates, a new AI suite and a better camera system.
Job Moves
One New Zealand names CFO, CTO in executive succession
HP New Zealand appoints Daniel Roberts as Head of Enterprise
Dynamic Supplies New Zealand appoints Matt Borchert
Andrew Crawford joins Digital Island as General Manager of Business Development
Gallagher Security appoints new Business Manager in NZ
Shannon Harris appointed HP New Zealand Managing Director
Jelena Lawton joins One NZ as enterprise mobility lead
One New Zealand appoints Kieran Byrne as new CTO
Will Graham appointed General Manager at One New Zealand
